Returns Policy

A refund is deposited directly into your bank account. This process may take up to 3 – 7 Working Days. A refund processing period will only start from the time we have received the returned goods

1.1.Return of Goods

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 20% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

1.2.Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.
1.3.We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.

2.0.In the unfortunate event that your purchased goods become defective, you may opt to take it to any Design Plus store. You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):

2.1 Have such goods repaired
2.2 Have goods replaced

3.0. If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.

4.0 The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the item, including but not limited to;

4.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
4.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use; eg fabric or leather cleaning products not recommened for the item.Professional cleaning is advisable
4.3Anything related to the appearance of the item which does not in Design Plus sole opinion prevent the item from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as discolouring of any part of the item, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;
4.4 Rust or the effects of rust;
4.5 Repairs or attempted repairs of the item by any person other than Design Plus or its authorized repairers;
4.6 Any modification of the item by any person other than Design Plus or its authorized repairers;
4.7 Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of Design Plus;
4.8 Any defect arising out of the design of the item
4.9 Any defect caused by sunlight on leather fabric or wood.

5.0 Design Plus’ authorised repairers reserve the right to not do house calls in areas where their safety may be at risk.